Frequently asked questions
Q. Can I make changes to my online order?
We all change our mind now and again. If you want to make any changes to your order please get in touch by contacting us for further assistance. Changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes can only be made before 48 hours after your order.
Q. Do you deliver overseas?
Unfortunately we do not deliver overseas at the moment, but we’re working on it. If you wish, in the meantime, please contact a member of our team for further assistance. For example, if you can nominate your own shipper, we’re happy to deliver to their UK mainland address.
Q. Where is my order?
If you would like to check the status of your order, please email us using the contact form.
Q. What if my order is late?
Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control and if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please email us using the contact form for further assistance.
Q. What happens if my furniture is damaged on delivery?
We take great care to package and deliver our furniture. This would be a very unlikely event as the couriers we use are a small company specifically trained to handle heavy goods. Our furniture doesn't get moved into multiple processing facilities like with other big delivery companies therefore massively reducing any possible damage.
In the unlikely event damage does occur we pride ourselves in solving this quickly and with great care:
•If the item is damaged. We will assess the level of damage by the supplied photos then take the necessary steps to fix the problem as quickly as possible.
•If a repair cannot be made, we will replace the furniture, or provide a full refund. The goods that are deemed faulty revert to the ownership of Komoda Furniture, and must be in our possession before money is refunded.
•A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
Q. Can you tell me the availability of a specific item?
All of our furniture is handmade to order. The current wait time is reflective of the furniture being handcrafted from ground up.
Q. Can you tell me more about how you deliver?
For smaller Items delivery takes place between Monday-Friday 9am-6pm. Upgrades are available for delivery to take place before 12pm and 10am - Please message us for details.
For Large Items delivery takes place between Monday-Sunday. A 3 hour time slot will be provided 1 day before the delivery on a chosen day. This is using our dedicated delivery team.
For remote areas a delivery option will be provided at an extra cost.
If within range, we will deliver the furniture ourselves and we'll contact you before to schedule the delivery with you directly.
Q. Can I pay a deposit and rest of the balance on delivery?
We only take full payment upfront due to the nature of our products being completely bespoke for you. For assurances on our dedication to quality and service check our testimonials page which contain reviews from 2018 up to now. The reviews are pulled from our Etsy store - and are verified.
Q. Do you send out wood samples?
We do not send out wood samples with various finishes, as small samples do not accurately represent the final shade. The wood we use has natural variations and knots that can affect the color across the entire unit. Therefore, images are the best way to showcase the final finish. Please feel free to request more examples of a specific finish, and we will gladly provide you with excellent examples.